Global shipping and delivery

  1. Processing Time
    After confirming your order details, payment and specifications, our production lead time varies based on order quantity:
    1. Sample orders: 3–7 working days
    2. Bulk wholesale orders: 15–35 working days
    We will inform you promptly if any unexpected delays occur.

  2. Shipping Methods
    We support multiple international shipping solutions for your selection:
    1. ✅Express Delivery (DHL, FedEx, UPS, TNT)
    Suitable for sample orders and small bulk shipments, fast transit, door-to-door service.
    2. ✅ Sea Freight
    Best choice for large container orders, cost-effective for bulk pet supplies. Longer transit time.
    3. ✅ Air Freight
    Balance of speed and price, recommended for medium-sized bulk orders.

    You can assign your own freight forwarder; we support EXW and FOB terms.

  3. Tracking Information
    Once goods are dispatched, we will send you tracking number and shipping documents via email. You can track shipment status online with the provided tracking ID.

  4. Important Notice
    1. Please confirm your delivery address, contact information and customs requirements before shipment.
    2. Any customs clearance issues in destination country shall be handled by the buyer.
    3. Delivery time is estimated and may be affected by peak seasons, customs inspection or logistics events.

    If you have any questions about shipping arrangement, please Contact Us.